Consumer Terms of Service
Last updated: 27 May 2026
1. About Get Dizzy and these terms
1.1 Get Dizzy AI ("Get Dizzy", "we", "us", "our") is a venue discovery platform operated by Get Dizzy AI LTD, a company registered in England and Wales (company number 17045871), with its registered office at 340 The Crescent, Colchester, England, CO4 9AD. We are not currently registered for VAT, and no VAT is charged on subscription fees. If this changes in the future, any price adjustment will be subject to the notice provisions in section 7.5.
1.2 You can contact us at support@getdizzy.ai.
1.3 Get Dizzy is a web-based application that you can use in your browser or add to your phone's home screen. It helps you discover local venues such as pubs, bars, restaurants, and cafes, and browse deals and offers those venues are currently running. We are a venue discovery service. We do not operate any venues, serve any food or drink, or act as a party to any transaction between you and a venue.
1.4 These terms govern your use of the Get Dizzy platform, including our website at getdizzy.ai and the application (together, the "Platform"). By creating an account or using the Platform, you agree to these terms. If you do not agree, please do not use the Platform.
1.5 These terms should be read alongside our Consumer Privacy Policy and Cookie Policy, which explain how we handle your personal data.
2. Your account
2.1 You must be at least 18 years old to create an account and use deal features on the Platform. This is because the Platform features deals that may include alcoholic drinks, and we need all account holders to be of legal drinking age in the UK.
2.2 You may only hold one account. Each account must be registered to a unique email address.
2.3 You are responsible for keeping your login details secure. If you believe someone has accessed your account without your permission, contact us immediately.
2.4 You must provide accurate information when creating your account and keep it up to date. We rely on this information to provide the service and to communicate with you.
2.5 You are responsible for all activity that takes place under your account, except where your account has been accessed without authorisation due to no fault of your own.
3. How Get Dizzy works
3.1 Get Dizzy lets you browse venues and deals in your area using an interactive map, filters, and AI-powered search. You can save venues and deals to your itinerary, plan crawl routes, and save your favourites.
3.2 Deals displayed on the Platform are created and managed by our venue partners. When you find a deal you like, you simply visit the venue in person. There are no voucher codes, QR codes, or activation steps. Just show up and enjoy the deal.
3.3 Get Dizzy acts solely as an intermediary. We connect you with venue information and deals, but we are not a party to any arrangement between you and the venue. If you visit a venue to take advantage of a deal, any transaction or interaction you have is between you and the venue directly. Venue partners are responsible for fulfilling their deals and for their own terms, including age verification, availability, house rules, and pricing decisions. Get Dizzy has no control over these matters.
3.4 While we take reasonable steps to ensure deal information is presented accurately, deals are created and managed by venue partners in real time, and we cannot guarantee the accuracy or availability of every deal at every moment. We require our venue partners to keep their listings accurate and up to date, and we act on reports of inaccurate or misleading information.
3.5 The Platform is currently available in Colchester, Essex. We plan to expand to other areas in the future. We will let you know when new areas are added, but we do not guarantee any specific timeline for expansion.
4. Deals and venue information
4.1 Deals may be subject to conditions set by the venue, such as limited availability, specific times, minimum spend, or capacity restrictions. These conditions are the venue's responsibility to communicate clearly, and you should check with the venue if you are unsure.
4.2 Venue partners may change or withdraw deals at any time. A deal being displayed on the Platform does not guarantee it will still be available when you arrive at the venue.
4.3 If you have a complaint about a deal or your experience at a venue, you should raise it directly with the venue in the first instance. If you believe a venue is consistently misrepresenting deals on the Platform, please let us know and we will investigate.
4.4 Some deals involve alcoholic drinks. You must be of legal drinking age (18 or over in the UK) and comply with the venue's own age verification requirements. Please drink responsibly.
5. AI-powered search
5.1 The Platform includes an AI-powered search feature that lets you describe what you are looking for in natural language, such as "cocktail bars with outdoor seating" or "somewhere for a late-night bite". The AI processes your query and returns matching venues and deals from our database.
5.2 AI search results are recommendations based on the information available to the system at the time of your search. Results may not always be perfect, and we do not guarantee that AI search will surface every relevant venue or deal.
5.3 The AI search feature does not make any decisions that have legal or similarly significant effects on you. It is a discovery tool designed to help you find venues and deals more easily.
5.4 For more information about how AI search processes your data, please see our Consumer Privacy Policy.
6. Crawl routes and itineraries
6.1 The Platform lets you build itineraries by saving venues and deals, and plan crawl routes that map out a sequence of venue visits.
6.2 Crawl routes are a planning tool. The inclusion of a venue in a crawl route does not guarantee that the venue will be open, that any deal will be available, or that the venue will have capacity when you arrive.
6.3 You are responsible for your own safety and wellbeing when following a crawl route. We strongly encourage you to drink responsibly, plan safe transport home, and look after yourself and the people you are with.
6.4 Subject to section 14.1, Get Dizzy is not responsible for your conduct, safety, or any incidents that occur during or as a result of following a crawl route.
Alcohol responsibilities
6.5 You must be at least 18 years old to create an account and use deal features on the Platform.
6.6 Get Dizzy features deals from venues that sell alcohol. We do not encourage excessive drinking and are not responsible for any harm arising from alcohol consumption at venues discovered through the Platform. You are responsible for your own alcohol consumption and personal safety.
6.7 Crawl routes and itineraries that include multiple licensed venues are intended as guides for social experiences. They are not encouragements to consume alcohol at every stop. Crawl routes may include venues that do not serve alcohol, and the inclusion of a licensed venue does not imply that alcohol should be consumed there. We encourage you to plan your own pace, include non-alcoholic options, and consider your personal limits.
7. Subscription tiers and pricing
7.1 The Platform offers a free tier and a paid subscription tier called Get Dizzy+. All prices shown on the Platform are inclusive of any applicable taxes. As we are not currently VAT-registered, no VAT currently applies to subscription fees.
7.2 Free tier. The free tier gives you access to the core Platform features with usage limits. These currently include 5 AI searches per month, 5 favourites, 5 venues and 5 deals in your itinerary, and 3 venues per crawl. We may adjust these limits from time to time, but we will give you at least 30 days' notice before reducing free-tier limits. If we reduce limits, the change will not affect items you have already saved. If you do not agree with a change to free-tier limits, you may close your account as described in section 16.
7.3 Get Dizzy+. The paid subscription removes usage limits and gives you access to additional features as described on the Platform. Get Dizzy+ is available as:
(a) a monthly subscription at £2.99 per month, billed on a rolling monthly basis with no minimum term; or
(b) an annual subscription at £29.99 per year, representing approximately 17% savings versus monthly billing.
Current pricing is always displayed on the Platform before you subscribe.
7.4 We may from time to time offer promotional pricing (such as discounted rates for early subscribers or special offers). The terms of any promotional pricing will be clearly shown at the point of subscription. Promotional pricing is maintained for as long as you maintain a continuous, active subscription. If a promotional subscription is cancelled, the promotional rate cannot be reinstated. Any future subscription will be at the then-current standard rate.
7.5 We reserve the right to change subscription pricing with at least 30 days' notice before your next billing date. Any price change will not take effect until the start of your next billing period after the notice has been given.
7.6 Technical requirements. Get Dizzy works through any modern web browser on desktop and mobile devices. No native app installation is required. The Platform requires an internet connection and relies on your device's browser-based geolocation services and Google Maps for map and location features. There is no downloadable software involved.
8. Free trial
8.1 Get Dizzy+ monthly subscriptions begin with a 30-day free trial. During the trial, you have full access to Get Dizzy+ features at no cost. No payment will be taken during the trial period. Annual subscriptions do not include a free trial and are charged immediately.
8.2 If you do not cancel your monthly subscription before the trial ends, your subscription will begin and your chosen payment method will be charged at the applicable rate. We aim to send you a reminder to the email address on your account before your trial ends to let you know that your paid subscription is about to begin.
8.3 You may cancel the free trial at any time before it ends through the Platform, at no cost and with no obligation.
8.4 Free trials are available to new subscribers only. If you have previously held a paid Get Dizzy+ subscription and cancelled, you are not eligible for a subsequent free trial.
9. Payments, billing, and cancellation
9.1 Payments for Get Dizzy+ are processed by Stripe, our third-party payment provider. When you subscribe, you enter into a recurring payment arrangement through Stripe. We do not store your full payment card details.
9.2 Monthly subscriptions are billed on the same date each month. Annual subscriptions are billed on the same date each year. If the billing date falls on a day that does not exist in a given month (for example, the 31st), billing will occur on the last day of that month.
9.3 If a payment fails, we will notify you and Stripe will automatically retry. Payment retries typically occur over a 7-10 day period. If all payment attempts fail, your subscription will be cancelled.
9.4 You can cancel your subscription at any time through the Platform (via the Manage Billing option in your Subscription and Billing settings) or by contacting us. Cancellation takes effect at the end of your current billing period. You will continue to have access to Get Dizzy+ features until that date. No partial refunds are issued for the remaining days in a billing period.
9.5 We do not charge any surcharges on card payments.
9.6 Before you subscribe, the Platform will clearly display the subscription price, renewal frequency, and how to cancel. This information will also be included in your confirmation email.
10. Refunds
10.1 We do not offer cash refunds for subscription fees already paid, except where required by law or as expressly stated in these terms.
10.2 If you cancel during a free trial, no payment is taken.
10.3 If you cancel after your trial or during a paid billing period, cancellation takes effect at the end of your current billing period. You retain access until that date but are not entitled to a refund for the remaining period.
10.4 For annual subscriptions, if you switch to a different billing interval mid-cycle (for example, from annual to monthly via a plan change), any unused credit from your current subscription is calculated by Stripe and applied to future invoices. Unused credits are not refunded as cash.
10.5 If we terminate your account and you have an active paid subscription, we will refund any unused portion of your current billing period on a pro-rata basis, unless the termination is due to a serious breach of these terms by you.
10.6 If we make a change that materially reduces the functionality of a feature you are paying for, and you are not satisfied, you may cancel your subscription and receive a pro-rata refund for the remainder of your current billing period.
11. Your right to cancel under consumer law
11.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a distance contract within 14 days of entering into it, without giving any reason.
11.2 Because Get Dizzy+ monthly subscriptions include a 30-day free trial during which no payment is taken, you can cancel at any point during the trial at no cost. The 30-day free trial exceeds the 14-day statutory cancellation period, giving you additional time to evaluate the service before any payment is taken.
11.3 After the trial has ended and paid billing has begun, you can still cancel your subscription at any time, but cancellation takes effect at the end of your current billing period as described in section 9.4. Nothing in these terms affects your statutory cancellation rights under the Regulations; this section explains our standard subscription cancellation process once paid billing has started.
11.4 To cancel, use the Manage Billing option in your Subscription and Billing settings on the Platform, or contact us at support@getdizzy.ai. You may also use the model cancellation form set out in Schedule 1 to these terms, though you are not required to use it.
12. Acceptable use
12.1 You agree to use the Platform lawfully and in a way that does not infringe anyone else's rights or restrict their use of the Platform.
12.2 You must not:
(a) use the Platform for any unlawful purpose;
(b) attempt to gain unauthorised access to the Platform, our systems, or any other user's account;
(c) use automated scripts, bots, scrapers, or similar tools to access the Platform or extract data from it without our written permission;
(d) attempt to interfere with the Platform's operation, security, or performance, including by introducing viruses, malware, or other harmful code;
(e) misuse the AI search feature, including by:
(i) submitting queries designed to manipulate or exploit the AI system;
(ii) attempting to extract, reconstruct, or reverse-engineer confidential system prompts, instructions, safeguards, or other non-public aspects of the AI system;
(iii) using AI search to generate content that is offensive, discriminatory, or defamatory;
(iv) using automated tools to submit bulk queries;
(f) create multiple accounts to bypass usage limits, restrictions, or access controls, or engage in fraudulent or dishonest behaviour towards venues or other users;
(g) impersonate any person or misrepresent your identity or affiliation;
(h) submit false, misleading, or malicious reports about venues or deals. You can report concerns about venue or deal accuracy by emailing support@getdizzy.ai;
(i) attempt to reverse-engineer, decompile, or disassemble any part of the Platform or its underlying technology, except to the limited extent permitted by applicable law (including the Copyright, Designs and Patents Act 1988);
(j) use the Platform in a way that is defamatory, harassing, or involves deception (including fake reviews or fraudulent reports) likely to harm Get Dizzy or venue partners;
(k) use the Platform to send unsolicited communications, spam, or bulk messages.
12.3 If we reasonably believe you have breached these acceptable use rules, we may take any of the following actions depending on the severity and nature of the breach: issue a warning, remove content that breaches these rules, temporarily suspend your access to some or all Platform features, temporarily suspend your account, permanently terminate your account, or report the matter to relevant authorities including law enforcement where we reasonably consider it necessary or where we are legally required to do so.
12.4 Where possible and appropriate, we will issue a warning before taking more serious action. However, we reserve the right to take immediate action (including suspension or termination) without prior warning in cases of serious or repeated breaches, fraud, illegal activity, or where necessary to protect other users or the integrity of the Platform.
12.5 If your account is suspended or terminated for breach of these rules, you may not create a new account without our written permission.
12.6 If you believe we have taken enforcement action in error, contact us at support@getdizzy.ai with details and we will review the decision within a reasonable time.
13. Intellectual property
13.1 All intellectual property in the Platform, including its design, code, logos, branding, text, and features, belongs to Get Dizzy or our licensors. You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our written permission, except that you may share links or screenshots of publicly available pages for personal, non-commercial use (for example, organising a visit with friends), provided this is not misleading and is not done at scale (for example, bulk reposting, compiling lists for a commercial directory, or automated collection).
13.2 Venue images, descriptions, and deal content displayed on the Platform are provided by our venue partners and remain their property or the property of their licensors.
13.3 We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Platform for your own personal, non-commercial purposes in accordance with these terms.
13.4 Your content (reviews and other contributions). The Platform may invite you to submit content such as venue reviews, ratings, or feedback ("Your Content"). You retain ownership of any intellectual property rights in Your Content. By submitting Your Content to the Platform, you grant Get Dizzy a worldwide, royalty-free, non-exclusive, perpetual, transferable, sub-licensable licence to host, store, display, reproduce, modify (for formatting and moderation purposes), adapt, and publish Your Content on the Platform and in connection with our promotion of the Platform. This licence allows us to operate the Platform and to display Your Content to other users; it does not allow us to use Your Content for unrelated commercial purposes.
13.5 Your warranties. When you submit Your Content, you warrant that: (a) you own Your Content or have all necessary rights to grant the licence in clause 13.4; (b) Your Content is accurate, lawful, not defamatory, and does not infringe anyone else's rights; and (c) Your Content reflects your genuine experience and is not part of any paid promotion, manipulation, or fake-review scheme.
13.6 Moderation. We may review, edit (for formatting only), refuse to publish, or remove Your Content at any time and at our reasonable discretion, including where Your Content breaches these terms, breaches the acceptable use rules in section 12, or is the subject of a takedown request from a third party who can demonstrate that Your Content infringes their rights, is defamatory, or is otherwise unlawful. We are not under any obligation to monitor or pre-screen Your Content, but where we become aware of content that breaches these terms we will act within a reasonable time.
13.7 Takedown requests. If you believe content on the Platform infringes your rights or is otherwise unlawful, contact us at support@getdizzy.ai with details of the content and the reason for your concern. We will acknowledge your request and consider it within a reasonable time. Where appropriate, we will remove or restrict access to the content while we investigate.
14. Location data
14.1 The Platform uses your device's location to show you nearby venues and deals on the interactive map. You can grant or deny location permission through your browser or device settings.
14.2 If you choose not to share your location, you can still use the Platform by browsing venues manually or searching by area. Some features, such as the interactive map centred on your position and distance-based results, require location access to work.
14.3 For full details on how we collect, use, and store your location data, please see our Consumer Privacy Policy.
15. Limitation of liability
15.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law, including liability arising from our breach of the rights conferred on you by the Consumer Rights Act 2015.
15.2 Subject to section 15.1, the Platform is provided as a venue discovery and deal browsing service. We provide this service with reasonable care and skill as required by the Consumer Rights Act 2015. If we fail to do so, you may be entitled to a remedy under that Act, and the limitations in this section do not restrict those remedies.
15.3 Subject to sections 15.1 and 15.2, we are not liable to you for:
(a) any loss or damage arising from your interactions with a venue, including any dispute over a deal, the quality of food or drink, or any other aspect of your experience at a venue;
(b) any loss arising from deals being unavailable, inaccurate, or withdrawn by a venue partner;
(c) any loss arising from interruptions to the Platform, including planned maintenance, technical failures, or circumstances beyond our reasonable control;
(d) any indirect or consequential loss, including loss of profit, revenue, data, or business opportunity, howsoever arising;
(e) any loss arising from your reliance on information displayed on the Platform that was provided by venue partners or third parties.
15.4 For matters within our direct control, such as incorrect billing or failure to provide paid features you have subscribed to, we will put things right. This may include correcting the error, providing the missing feature, or issuing a refund as appropriate.
15.5 Subject to sections 15.1, 15.2, and 15.4, our total liability to you for any other claims arising out of or in connection with these terms or your use of the Platform is limited to the greater of (a) the total subscription fees you have paid to us in the 12 months preceding the claim, or (b) £50. Nothing in this section limits refunds expressly provided elsewhere in these terms.
15.6 The limitations in this section reflect the allocation of risk between you and us. The Platform is provided free at its basic tier, and the subscription fees for Get Dizzy+ are set on the basis that our liability is limited as described.
16. Availability and changes to the Platform
16.1 We aim to keep the Platform available at all times, but we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control.
16.2 We may update, modify, or discontinue features of the Platform from time to time. We will try to give reasonable notice of significant changes, but some changes (such as security fixes or bug repairs) may need to be made immediately.
16.3 If we make a change that materially reduces the functionality of a feature you are paying for, and you are not satisfied, you may cancel your subscription and receive a pro-rata refund for the remainder of your current billing period.
17. Suspension and termination
17.1 You can close your account at any time by using the account deletion option on the Platform or by contacting us. When you request account closure, your account enters a 30-day recovery period during which you can change your mind and reactivate it. After 30 days, your account and personal data will be handled as described in our Consumer Privacy Policy.
17.2 We may suspend or terminate your account if:
(a) you breach these terms and, where the breach is capable of remedy, fail to remedy it within a reasonable time after we notify you;
(b) you engage in fraudulent or dishonest conduct;
(c) we are required to do so by law or by a court order;
(d) your account has been inactive for an extended period and we have notified you beforehand.
17.3 If we terminate your account and you have an active paid subscription, we will refund any unused portion of your current billing period on a pro-rata basis, unless the termination is due to a serious breach of these terms by you.
17.4 Termination does not affect any rights or obligations that arose before the termination date.
18. Changes to these terms
18.1 We may update these terms from time to time to reflect changes in the Platform, our business practices, or the law.
18.2 If we make material changes, we will notify you by email and/or through the Platform at least 30 days before the changes take effect.
18.3 If you do not agree with the updated terms, you may close your account before the changes take effect. Your continued use of the Platform after the changes take effect means you accept the updated terms.
19. Governing law and disputes
19.1 These terms are governed by the laws of England and Wales.
19.2 If you live in England or Wales, any dispute will be subject to the jurisdiction of the courts of England and Wales. If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales. If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales.
19.3 We encourage you to contact us first if you have any concerns or complaints. We will try to resolve matters informally before any formal proceedings are necessary.
19.4 We are not currently a member of any alternative dispute resolution (ADR) scheme and we are not legally obliged to be. If you would like to use ADR to resolve a dispute, you may suggest a provider and we will consider in good faith whether to participate, but we are not bound to do so. If we are unable to resolve a complaint through our internal complaints process described above, you remain free to pursue the matter through the courts.
20. General
20.1 If any provision of these terms is found to be unenforceable by a court, the remaining provisions will continue to apply.
20.2 Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.
20.3 These terms, together with our Consumer Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of the Platform, and supersede any prior agreements or understandings.
20.4 We may transfer our rights and obligations under these terms to another organisation. If this happens, we will notify you and ensure your rights are not reduced. You may close your account and receive a pro-rata refund if you do not wish to continue under the new arrangement.
20.5 No third party has any rights under these terms pursuant to the Contracts (Rights of Third Parties) Act 1999.
20.6 Nothing in these terms creates a partnership, joint venture, or agency relationship between you and us.
21. Accessibility
21.1 We are committed to making the Platform usable by people with a wide range of access needs and to meeting our duty to make reasonable adjustments under the Equality Act 2010.
21.2 If you experience difficulty accessing or using any part of the Platform because of an impairment or disability, please contact us at support@getdizzy.ai. We will work with you to identify a reasonable adjustment where one is available.
21.3 We aim to align with the Web Content Accessibility Guidelines (WCAG) and to address known accessibility issues as part of our normal development cycle. Where you report an accessibility issue, we will acknowledge your report and tell you how we intend to address it within a reasonable time.
22. How to contact us
If you have any questions about these terms, contact us at:
Email: support@getdizzy.ai
Post: Get Dizzy AI LTD, 340 The Crescent, Colchester, England, CO4 9AD
Schedule 1: Model Cancellation Form
(Complete and return this form only if you wish to cancel your subscription)
To Get Dizzy AI LTD, 340 The Crescent, Colchester, England, CO4 9AD, support@getdizzy.ai:
I/We () hereby give notice that I/We () cancel my/our (*) contract for the supply of the following service: Get Dizzy+ subscription,
Ordered on (*): _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Signature of consumer(s) (only if this form is notified on paper): _______________
Date: _______________
(*) Delete as appropriate
You do not need to use this form. You can also cancel your subscription at any time through the Platform or by emailing us at support@getdizzy.ai.
These terms were last updated on 27 May 2026.